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In an effort to speed up my getting back on top of all the work, I present this post-Gen Con FAQ for Wrath & Glory. These cover a lot of the most common questions I am seeing. If you have asked one of these in a direct message, this is your answer.
Before I begin, I want to point something out – I personally cover almost every aspect of customer service at Ulisses North America. I answer questions and manage our online communities, I help people correct orders, I replace damaged or missing items, I set up (and run) Kickstarters and pre-orders, I coordinate every aspect of our convention presence, and I set up DriveThru products and distribute copies as needed. Because I am one person handling all these (and other) duties, my time is not infinite. I hope you can understand why I was not able to respond to most emails and direct messages last week.
When will pre-order customers get their PDFs?
This week, as promised. Ross managed to take a look at the digital version and wrote down a couple of things he wants to adjust before it goes out. If we can get those done quickly, we will do that. If not, we’ll put out what we have and then update it later. But we’ll definitely have it to you by Friday. On the plus side, however, it looks like we may be able to have Dark Tides out at the same time.
When will the PDFs become available to everyone?
I’ll release each PDF to the public one week after pre-order customers get it.
Can I still get in on the pre-order?
No. I have a small number of people who had contacted me before the end of the pre-order with very specific sets of circumstances, and I am working to accommodate those individuals. But if I do not hold to a hard end of the pre-order, then we will almost certainly delay fulfillment further, which in turn delays retail release. We don’t have the logistical ability to run pre-orders right up until release.
When/how is retail release?
That’s actually not my department (surprisingly) but I know that we are working quickly to line up distributors to be ready for retail. We can’t and won’t give a specific retail date, because we have guaranteed that pre-order customers will get theirs first, with the first retail wave following shortly thereafter. We can’t give a firm date because there are many factors that can affect the timing pre-order fulfillment – if that gets delayed, so does retail. I can tell you only that we’re aiming for October, and that the first three products in stores at that time will be the Core Rules, Starter Set, and Dark Tides.
Where is the video from the Gen Con seminar?
We recorded but did not live stream. I need to check the quality, do some editing, and then (assuming the audio is good enough) I will post it on our YouTube channel with links everywhere.
I have a question that isn’t one of these and you haven’t answered me yet!
If there is something else you have asked me (or if you are one of those people I’m working with), I will get to you soon. As you can see, my inbox has grown a bit, so it will take me time to get it back down. Thank you for your patience!
-Eric for Ulisses North America